Because every piece we make is built to order from real, one-of-a-kind antler, our return policy works a little differently than a typical retail store.

Custom and Made-to-Order Pieces

The vast majority of what we sell, including chandeliers, lamps, and other lighting, is handcrafted specifically for your order once you purchase it. Because of this, custom orders are final sale and cannot be returned, refunded, or exchanged once production has begun, except in the case of a manufacturing defect or shipping damage (see below).

Damaged or Defective Items

If your piece arrives damaged in transit or with a manufacturing defect, please contact us within 14 days of delivery so we can make it right. In these cases, we cover the cost of return shipping and there is no restocking fee.

To start a claim, contact us with your order number and photos of the issue:

Dante Martin, Owner
Phone: (702) 861-8116
Email: [email protected]

Once we receive and inspect the returned item, we’ll notify you of the outcome and process your refund to your original method of payment.

Natural Variation

Because each piece involves natural antler, minor variation in size, color, tine count, and shape is expected and is not considered a defect.

Questions?

If you have any questions about your order or this policy, reach out any time at [email protected] or (702) 861-8116.